Before you pick up the number to dial your ISP and scream your head at them, it’s usually wise to listen to what they have to say as they explain and assist you in fixing your connection. So here are the top 10 Do-It-yourself steps for the most common causes of Internet interruptions.
1. Check modem lights
Ever wonder why they ask you this question? Simple. The lights indicate the activity of your modem. If the modem lights show there is DSL activity (usually solid light on DSL or ADSL) then the problem is not from your ISP but anywhere from your router down to your computer. If DSL isn’t blinking either check your wiring or immediately call them to check on the physical line.
2. On/Off modem / Router
Routers can be tricky. Sometimes you just need to refresh your router and boom, you’re connected. Other times the Wireless may not be working but the direct connect will work.
3. Check how many devices are connected to the internet
For the more luxurious people, some routers can only link a certain amount of devices. With the many connectible devices now (Cellphones, Ipad’s, Tablets) it’s easy to fill that limit. Try disconnecting one device and connecting, if you can connect its due to the limit. On another note, you must be rich.
4. Uncheck proxy server
A slightly tricky one. Sometimes the browser you’re using may cause the disconnection as it limits itself to the proxy server that is set. Try unchecking it and see if you can connect. Located at the menus of your browsers. Directions vary per browser so find it yourself.
5. Clear Cache and cookies
If you have been browsing for a LONG time with a lot of sites visited, your browser may act slowly and can’t connect due to the thousands of cache and cookies stored in your computer. Clear it up. This also can cause slow speed.
6. Open Other Browsers
Some browsers simply crash. You need to know why you can’t connect first. So if you can connect using another browser, that one you’re using needs to be updated or fixed.
7. Check Anti-Virus / Firewall
If there are two Firewalls active, it can possible interfere with the data you get from the internet. If one of your Firewalls messed up, it could also stop any data from entering. Try disabling it, if you can connect, fix your firewall.
8. Check DNS Settings
Sometimes the automatic DNS server that your ISP is using can cause problems. If it’s set to automatic try changing it to any open DNS server like Google (22.214.171.124 and 126.96.36.199) or any other DNS that your ISP may recommend. Located at “Internet Protocol Version 4.” Directions may vary depending on you Operating System so find it yourself.
9. Check Router/ Modem GUI
Suggested for the more technical people. Sometimes the problem may be on the router settings. ISP’s require certain settings for your router and modem to get connected to their servers. Best to call your ISP and ask them what they have. If your router was reset (and I mean by sticking something to that small hole at the back) the settings will have changed. Placed at the number 9 as unless you really DID reset it, there’s no reason to change it.
Sometimes the problem may not be a “line” issue which will cause that DSL light to blink. Since its all server, codes and paths, you may need a little “refresh” which only your ISP can do on their end. So if the above steps does not help, call you ISP.